Senior Clinic Operations Manager

2 weeks ago

Palakkad, Kerala, India beBeeLeadership Full time ₹ 19,44,000 - ₹ 25,12,000
Job Title: Centre Head

Deliver exceptional results as the Centre Head, overseeing the overall performance of a clinic. This role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering an outstanding client experience aligned with brand standards.

Key Responsibilities:

  • Business & Sales Growth
  • Drive sales through consultations, upselling, cross-selling, and service bundling.
  • Track daily/weekly MIS and ensure KPIs are met.
  • Operations & Service Excellence
  • Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
  • Maintain hygiene, safety, and quality standards.
  • Oversee inventory, billing, and cash management processes.
  • Team Leadership
  • Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
  • Conduct regular reviews and performance appraisals.
  • Build a culture of accountability, service, and sales focus.
  • Customer Experience
  • Ensure every client receives a consistent, high-quality experience.
  • Resolve escalations and ensure high NPS & client retention.
  • Implement loyalty and referral programs.
  • Compliance & Reporting
  • Adhere to company SOPs and statutory requirements.
  • Ensure proper documentation for audits and reviews.
  • Provide regular performance updates to regional leadership.
  • Business Development
  • Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
  • Partner with marketing & BTL teams for city-specific activations.
Required Skills and Qualifications:
  • Graduate / MBA preferred.
  • 6–10 years of experience in healthcare, wellness, hospitality, or retail services.
  • Proven track record of delivering revenue & leading teams.
  • Strong leadership, communication, and problem-solving skills.
  • Customer-first mindset with high ownership.
  • Open to working in a fast-paced, target-driven environment.

The ideal candidate will have a passion for delivering exceptional results and a drive to succeed in a dynamic environment.

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