Current jobs related to Senior Guest Services Coordinator - Pune, Maharashtra - beBeeFrontOfficeManager

  • Guest Relations Coordinator

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Guest Relations CoordinatorWe are seeking a highly skilled and customer-focused professional to join our team. The ideal candidate will have excellent communication skills, a pleasant personality, and the ability to multitask in a fast-paced environment.The successful candidate will be responsible for greeting and assisting walk-in clients,...

  • Guest Service Representative

    3 weeks ago

    Pune, Maharashtra, India Courtyard Full time

    Organize confirm process and conduct all guest check-ins check-outs room reservations requests changes and cancellations Secure payment verify and adjust billing Activate and file room keys Process all guest requests and relay messages Print contingency lists to have a record of all guests in case of emergency Identify and explain room features...

  • Guest Relations Coordinator

    2 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 80,00,000

    Executive LiaisonWe are seeking a highly motivated and organized professional to fill the role of Executive Liaison. This key position will be responsible for delivering exceptional customer experiences and ensuring seamless communication between our guests, sales teams, and vendors.ResponsibilitiesManage all front desk operations, including petty expense...

  • Exceptional Guest Experience Leader

    20 hours ago

    Pune, Maharashtra, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000

    Hospitality Manager Job Overview">">A Hospitality Manager oversees the delivery of exceptional guest experiences across various properties. They are responsible for developing and implementing hospitality standards, ensuring seamless day-to-day operations, and fostering a culture of excellent service.">">Key Responsibilities:">">Guest Experience & Resident...

  • Guest Relations Executive

    3 weeks ago

    Pune, Maharashtra, India Pride Purple Group Full time

    Roles & Responsibilities:- Greet and assist walk-in clients, visitors, and channel partners at the sales office or project site.- Coordinate site visits, ensure proper arrangements, and inform the sales team in advance.- Maintain visitor records and update daily walk-in reports.- Provide guests with brochures, project details, and amenities overview as...

  • Guest Relations Executive

    1 week ago

    Pune, Maharashtra, India Pride Purple Group Full time

    Roles & Responsibilities: Greet and assist walk-in clients, visitors, and channel partners at the sales office or project site. Coordinate site visits , ensure proper arrangements, and inform the sales team in advance. Maintain visitor records and update daily walk-in reports . Provide guests with brochures, project details, and amenities overview as...

  • Front Office Manager I

    3 days ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Front Office Manager IThe ideal candidate will have a high school diploma or equivalent and 2 years of experience in guest services, front desk, or related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required.Key...

  • Guest Relations Hospitality Intern

    3 days ago

    Pune, Maharashtra, India beBeeHospitality Full time ₹ 30,00,000 - ₹ 45,00,000

    Are you looking for an internship that will help you develop strong relationships with clients and enhance your communication skills?About the Role:This Guest Relations Executive Internship offers a unique opportunity to immerse yourself in the world of hospitality and make a meaningful impact.You will be responsible for creating unforgettable experiences...

  • Guest Relations Executive

    1 day ago

    Pune, Maharashtra, India Pride Purple Group Full time

    Roles & Responsibilities:Greet and assist walk-in clients, visitors, and channel partners at the sales office or project site.Coordinate site visits , ensure proper arrangements, and inform the sales team in advance.Maintain visitor records and update daily walk-in reports .Provide guests with brochures, project details, and amenities overview as...

  • Guest Relations Executive

    3 weeks ago

    Pune, Maharashtra, India Marriott Full time

    POSITION SUMMARYProcess all guest check-ins verifying guest identity form of payment assigning room and activating issuing room key Set up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes document exceptions Secure payment prior to issuing room key verify adjust...

Senior Guest Services Coordinator

2 weeks ago

Pune, Maharashtra, India beBeeFrontOfficeManager Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title

Overview: As a Front Office Manager, you will be responsible for ensuring exceptional service is provided to all guests throughout their stay or visit.

Main Responsibilities:

  • Elevate guest experience by addressing inquiries, complaints, and feedback promptly and professionally.
  • Train and manage front desk staff to maintain high service standards.
  • Coordinate with other departments to deliver seamless experiences.
  • Empathize with guests, their needs, and preferences to provide personalized services.
  • Maintain records of guest interactions.
  • Handle and resolve guest complaints or issues efficiently.
  • Implement service recovery strategies to ensure guest satisfaction.
  • Nurture positive relationships with guests to encourage loyalty.
  • Collect and act on guest feedback to improve services.
  • Oversee the execution of special events, VIP arrangements, and guest requests.
  • Ensure the premises is well-maintained and welcoming.
  • Track guest satisfaction metrics and report findings to management.
  • Identify trends and suggest improvements to enhance the guest experience.
  • Uphold and promote the organization's values, image, and standards in all interactions.
  • Ensure organizational policies and procedures are followed.
  • Stay updated on regulations and ensure compliance.

About Us:

We are a dynamic team dedicated to providing exceptional service to our guests. If you are passionate about delivering outstanding guest experiences, we would love to hear from you.