Luxury Client Relationship Manager

2 days ago

Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 22,50,000 - ₹ 37,50,000

About this luxury brand:

We blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.

  • Culture of excellence in craftsmanship
  • Dedication to customer satisfaction
Job Overview:

Seeking a proactive and detail-oriented Client Engagement Specialist to manage client relationships and ensure an exceptional experience for our luxury clientele.

The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:
  • Client Interaction & Support:
    • Manage client interactions via calls, email, and in-person communication.
    • Provide timely, professional, and solution-oriented responses.
    • Maintain accurate records, order details, and communication logs.
  • CRM & Process Enhancement:
    • Plan and execute CRM campaigns to drive client retention.
    • Track and analyze customer interactions to provide actionable insights.
    • Identify recurring issues and support process improvement initiatives.
  • Collaboration & Insights:
    • Work closely with sales, marketing, and production teams to resolve client queries.
    • Build and maintain strong relationships with high-value clients.
    • Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Why Work with Us?

  • Enhance customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

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