Luxury Client Relations Specialist

2 days ago


Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 21,60,000 - ₹ 43,20,000

About Us: We are a luxury jewelry brand renowned for our exceptional craftsmanship and timeless elegance. With over 40 years of legacy, we blend tradition with contemporary artistry.

We're seeking a proactive and detail-oriented Client Relationship Manager to oversee client interactions and ensure an outstanding experience for our high-end clientele.

Key Responsibilities:

  • Manage client communications via calls, email, and in-person meetings.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain accurate records of customer interactions, orders, and communication logs.
  • Develop and execute CRM strategies to drive client retention.
  • Analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Collaborate with sales, marketing, and production teams to resolve client queries.
  • Bld strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry industry.
  • Skills & Tools: Proficiency in CRM software, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.


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