Strategic Customer Experience Analyst

1 day ago


Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000
About the Role

We are seeking a Senior Business Analyst to fill this key position. The successful candidate will play a crucial role in analysing and interpreting data to inform strategic decisions, identifying opportunities for process improvements, and ensuring that business requirements are accurately captured and communicated.

Key Responsibilities
  • Analyse and document business requirements for complex front-end multi-channel customer experience projects using Agile methodologies.
  • Collaborate with cross-functional teams including UX/UI designers, developers, and stakeholders to ensure business needs are accurately captured and communicated.
  • Support project timelines by identifying and mitigating risks and resolving requirements-related bottlenecks.
  • Drive continuous improvement by identifying opportunities for process optimisation and efficiency.
  • Utilise data-driven insights to inform strategic decisions and demonstrate the impact of business analysis.
Requirements
  • Proficiency in Agile project management tools.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Demonstrated ability to map end-to-end customer journeys, identifying pain points and opportunities for automation or optimisation through technology.
  • Proven ability to work cross-functionally with Marketing, Product, Engineering, and Legal teams.
  • Strong analytical mindset with experience in turning raw data into insights through dashboards and reports.


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