Customer Experience Advocate

1 week ago


Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 32,000
Job Opportunity

We are seeking a highly skilled and dedicated professional to join our international support team as a Customer Service Specialist.

The ideal candidate will possess excellent communication skills in English, strong analytical and problem-solving abilities, and be able to work effectively in a fast-paced environment.

Responsibilities:

  • Handle customer inquiries and concerns via voice calls in a professional and courteous manner.
  • Escalate complex issues to senior team members as necessary, providing clear updates on the status of each case.
  • Collaborate with internal teams to identify and implement process improvements that enhance customer satisfaction.

Qualifications:

  • Graduates and undergraduates from various disciplines are encouraged to apply.

Requirements:

  • Excellent written and verbal communication skills in English.
  • Strong analytical and problem-solving abilities.

Benefits:

  • Opportunities for growth and development.

Key Performance Indicators:

  • First call resolution (FCR) rates.
  • Customer satisfaction ratings.
  • Average handle time (AHT).

Additional Information:

This is a unique opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences.



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