Production Support Expert
6 days ago
Req ID: 298865
NTT DATA is seeking a talented individual to fill the role of Senior Production Support. A highly skilled professional with extensive experience in production support, deployment tools, and SQL queries will be responsible for providing timely and accurate resolutions to production support issues.
Key Responsibilities:
- Monitor process and software changes that impact production support.
- Communicate project information to the production support staff and raise production support issues to the project team.
- Prioritize workload and provide timely and accurate resolutions.
- Perform production support activities, including issue analysis and resolution within specified SLAs.
- Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads.
- Coordinate with the Application Development Team to ensure testing is completed and successful deployment.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
NTT DATA is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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