Voice Technology Specialist

1 week ago

Kolkata Hyderabad Secunderabad Telangana Mumbai, India beBeeIvrEngineer Full time ₹ 9,00,000 - ₹ 12,00,000
IVR Engineer Job Description

We are seeking an experienced IVR engineer to join our team.

  • 3+ years of experience in IVR and speech recognition technologies.

Key Responsibilities:

  • Design callflows from requirements documentation and workshops.
  • Expert knowledge of 1 or more IVR development environments, such as Genesys Composer, Avaya AOD, Voice Objects / CXP.
  • A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux.
  • Knowledge of telephony technologies, including call routing, SMS, VOIP.
  • State Machine Experience Knowledge.
  • Proficiency in scripting skills, including Unix/shell scripting (Bash, PowerShell, or any other shell).
  • Application support experience.

Benefits:

  • Opportunity to work with cutting-edge technology.
  • Collaborative and dynamic work environment.
  • Ongoing training and professional development opportunities.

Requirements:

  • Strong technical skills and knowledge of IVR technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.

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