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Expert Voice Solutions Architect

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeCommunications Full time ₹ 1,04,000 - ₹ 1,30,878
Unified Communications Specialist Job Description:

The role of a Unified Communications Specialist is pivotal in ensuring the seamless operation of VoIP and contact center solutions. You will be responsible for managing and maintaining these critical communication services, including deployment, troubleshooting, system monitoring, infrastructure support, and ongoing maintenance and upgrades.

This position requires collaboration with various stakeholders to deliver reliable, high-quality voice and contact center experiences. Key responsibilities include deploying and supporting Microsoft Teams Phone System versions and Poly devices, integrating and managing Ribbon SBCs with MS Teams Direct Routing, designing and configuring IVR call flows and agent profile management, executing Tier 3 operations, utilizing PowerShell scripting to automate system management, capturing and analyzing debug-level logs to diagnose complex issues, providing direct support to contact center stakeholders, and maintaining up-to-date technical documentation.

Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field.
  • Or, 1+ year of IT-related work experience with a Bachelor's degree in a non-technical field.
  • Or, 3+ years of IT-related work experience with a High School diploma or equivalent.
PREFERRED QUALIFICATIONS
  • Bachelor's or Master's degree in Information Technology or equivalent.
  • 6+ years of experience with SBCs, Unified Communications, and Contact Center technologies.
  • Relevant certifications in Microsoft technologies such as MS-721 and/or Cisco Webex Contact Center.
  • Strong expertise in Ribbon SBCs, MS Teams Direct Routing, Poly (HP) devices, WxCCE, and PowerShell scripting.
  • Proven experience in tier-3 support roles, troubleshooting, and system upgrades.
Additional Details:

Frequently transports and installs equipment weighing up to 20 lbs.