Maritime Operations Expert and Customer Advocate

5 days ago


Noida, Uttar Pradesh, India theoceann Full time

TheOceann is a pioneering maritime industry SaaS solutions provider, redefining the way global maritime operations are executed. As an International Customer Success Manager, you will be at the forefront of our efforts to deliver exceptional customer experiences across diverse cultural and professional backgrounds.

Job Overview

We are seeking a seasoned professional with expertise in chartering, vessel operations, email intelligence, and workflow management to join our team in Noida or Dubai. This role involves building strong relationships with global clients, leveraging your knowledge to provide actionable insights and recommendations, and collaborating with internal teams to drive customer satisfaction and success.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain robust relationships with global clients, ensuring their continued satisfaction and success with TheOceann's products.
  • Chartering Expertise: Utilize your understanding of vessel chartering processes to offer actionable insights and recommendations to clients, driving business growth and optimization.
  • Operational Knowledge: Leverage your knowledge of vessel operations to guide clients in optimizing their workflows and effectively utilizing TheOceann's tools.
  • Email Solutions and Workflow Management: Assist clients in understanding and leveraging OceannMail, our AI-driven email intelligence solution, to streamline their communications and operations.
  • Shipping Hub Familiarity: Develop a deep understanding of maritime business practices and customer needs across key shipping hubs like Oslo, Greece, Dubai, Singapore, and others.
  • Onboarding and Training: Guide clients through onboarding, training, and implementation of TheOceann's solutions, ensuring a seamless transition and maximum product adoption.
  • Global Perspective: Collaborate with clients from diverse cultural and professional backgrounds, adapting communication and strategies to suit different regions and markets.
  • Problem Solving: Serve as the primary point of contact for customer issues, working closely with internal teams to provide prompt and effective solutions.
  • Market Insights: Stay updated on industry trends and customer feedback to help enhance product features and offerings.
Qualifications
  • Bachelor's degree in Maritime Studies, Business Administration, or a related field (MBA or equivalent preferred)
  • At least 3 years of experience in customer success, business development, or account management, preferably within the maritime or SaaS industry
  • Strong understanding of chartering, vessel operations, and maritime workflows
  • Familiarity with email intelligence tools and SaaS solutions
  • Excellent communication and interpersonal skills, with the ability to work with multinational clients and stakeholders
  • Knowledge of global shipping hubs and their business practices (Oslo, Greece, Dubai, Singapore, etc.)
  • Technical proficiency in AI tools, CRM systems, and workflow management platforms
  • Proficiency in English; additional languages are a plus
  • Williness to travel internationally when required
Estimated Salary Range: ₹1,200,000 - ₹1,800,000 per annum

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