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Technical Problem Management Specialist

1 month ago

Pune, Maharashtra, India Mindpool Technologies Full time
Sr Technical Problem Management Analyst Role

Mindpool Technologies, a renowned development and digital marketing firm, is seeking an experienced Sr Technical Problem Management Analyst to join our team in Pune.

We are offering a highly competitive salary for this position, estimated to be around ₹1200000 per annum, based on industry standards and location.

About the Role
  • This position requires strong communication skills and the ability to lead calls with multiple teams engaged, using effective probing techniques.
  • The ideal candidate will have a deep understanding of Incident and Problem Management processes, enabling them to perform thorough root cause analysis on major incidents.
  • ITIL knowledge is essential for this role, as well as 5-6 years of experience in IT, preferably in Support/Problem Management.
  • Azure fundamentals knowledge and familiarity with Sunrise Clinical Manager (SCM) are significant advantages.
About Mindpool Technologies

Established over a decade ago, Mindpool Technologies Limited has built a strong reputation as a trusted technology partner to its clients. Our diverse expertise and proven track record enable us to design tailored strategies and solutions that meet business visions.

Our innovative approach and unique thinking have helped numerous businesses expand and gain recognition. We are accredited with ISO 9001:2015 and ISO/IEC 27001:2013, ensuring we maintain the highest standards of products and services.