Key Accountable Customer Service Professional

2 days ago

Mumbai, Maharashtra, India beBeeManager Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Opportunity for Assistant Manager - Customer Service

We are seeking a highly skilled and experienced Assistant Manager to join our team in Customer Service.

As an Assistant Manager, you will play a key role in ensuring seamless communication between customers, sales, logistics, and internal stakeholders. Your primary responsibility will be to manage end-to-end order processing from receipt to final delivery, handling customer queries, complaints, and service requests efficiently and professionally.

You will maintain regular communication with customers regarding order status, shipment updates, and potential delays. Building and maintaining strong relationships with key customers and internal stakeholders is crucial to your success in this role.

In addition to managing day-to-day operations, you will also be responsible for resolving customer issues and driving continuous improvement in service levels. This may involve visiting customer sites as required to resolve complaints or strengthen relationships.

  • Customer Service & Sales Coordination:
    • Act as a central point of contact for customer service, ensuring seamless communication between internal teams (Sales, Finance, SCM, Warehousing) and external customers.
  • Import Coordination & Logistics:
    • Coordinate with overseas suppliers for purchase order processing, shipment details, and import documentation.
    • Provide necessary documents to the EXIM department for smooth customs clearance.
    • Scout draft shipping documents: Bill of Lading, Invoice, Packing List, Certificate of Origin, Form AI, etc.
  • Inventory & Operational Management:
    • Support sales forecast planning and material receipt coordination.
    • Monitor inventory levels and ensure product availability through close coordination with the production team.
  • Accounts Receivable & ERP Activities:
    • Track accounts receivable, extract outstanding reports from ERP/SAP, and follow up with customers for payments.
  • Documentation, Compliance & Projects:
    • Maintain accurate records and documentation for audits.
    • Ensure adherence to SOPs, ISO guidelines, and compliance standards.

Required Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 5 years experience in chemicals/pharma/process industry.
  • Ability to handle customer support/warehousing/transportation/logistics independently.
  • Proficiency in SAP ERP system.
  • Cordial communication skills.

A World-Class Offering:

  • Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings, and Material Protection.
  • Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace, and other markets, as well as vitamins and nutritional ingredients, chemicals, and performance intermediates, and raw materials for a wide range of high-performance applications.

  • Key Accounts Professional

    4 weeks ago

    Mumbai, Maharashtra, India Blue Star Limited Full time

    About the CompanyBlue Star is India's leading Air Conditioning, Commercial Refrigeration and MEP (Mechanical, Electrical, Plumbing and Fire-fighting) contracting company with over 80 years of experience. The Company's philosophy is rooted in the principles of 'Trust' and 'Excellence', which have served as the guiding force behind its remarkable journey of...

  • Key Accounts Professional

    2 weeks ago

    Mumbai, Maharashtra, India Blue Star Limited Full time

    About the Company Blue Star is India's leading Air Conditioning, Commercial Refrigeration and MEP (Mechanical, Electrical, Plumbing and Fire-fighting) contracting company with over 80 years of experience. The Company's philosophy is rooted in the principles of 'Trust' and 'Excellence', which have served as the guiding force behind its remarkable journey of...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Karix Full time

    Role: Key Account ManagerLocation: Mumbai, Bangalore, GurgaonAbout the Role: To oversee the relationships with its most important clients. Responsible for obtaining and maintaining long term key customers by comprehending their requirements. Building strong relationships with strategic customers and will be able to identify needs and requirements to promote...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Acme Services Full time

    Hiring for Key Account Manager - QuickCommerce for leading Icecream BrandCTC: 15LPALocation: MumbaiKey Responsibilities•Build and maintain strong, long-lasting relationships with key client accounts in the Quickcommerce channel.•Serve as the point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional...

  • Key Account Lead

    5 days ago

    Mumbai, Maharashtra, India MadeTruly Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Account Management – Global Jewelry BrandsKey Account LeadRole Overview:As part of Key Account Management, you will be responsible for managing high-value international clients, optimizing sales strategy, and ensuring operational excellence. You will collaborate with cross-functional teams to align our service offerings with client objectives, drive...

  • Key Accounts Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeAccount Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Key Accounts ProfessionalWe are seeking a highly experienced and driven professional to manage key accounts in our Mumbai office. This role requires a strong understanding of modern trade and a proven track record of success in account management. The ideal candidate will possess excellent communication, negotiation, and relationship-building...

  • Key Account Manager

    4 weeks ago

    Mumbai, Maharashtra, India Acme Services Full time

    Hiring for Key Account Manager - QuickCommerce for leading Icecream Brand CTC: 15LPA Location: Mumbai Key Responsibilities •Build and maintain strong, long-lasting relationships with key client accounts in the Quickcommerce channel. •Serve as the point of contact for clients, addressing their inquiries, concerns, and needs in a timely and...

  • Customer Service Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Nuvama Professional Clients Group Full time

    Job Title: Client Experience Individual Contributor Location: Mumbai & Chennai Experience Required: 4+ YearsIndustry: Broking / Wealth ManagementRole Overview:We are seeking a dynamic and detail-oriented professional for the role of Client Experience Individual Contributor, responsible for managing and enhancing client servicing for Ultra High Net Worth...

  • Key Account Executive

    3 days ago

    Mumbai, Maharashtra, India beBeeAccounting Full time ₹ 8,00,000 - ₹ 12,00,000

    At Aarvi Encon Limited, we are looking for a Key Account Manager to join our team.Job Description:The successful candidate will be responsible for developing and executing strategies to acquire new business opportunities and expand existing customer relationships. This will involve identifying key accounts and decision-makers, building strong relationships...

  • Key Player in Customer Service

    16 hours ago

    Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 10,400 - ₹ 1,30,878

    Job Title: Key Player in Customer ServiceDescription:Key Responsibilities:Process customer inquiries and complaints in a timely manner.Handle customer service requests with empathy and professionalism.Work effectively in a team environment to achieve common goals.Develop strong communication skills to interact with customers and...