Support Representative

2 weeks ago

Nellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Support Specialist

Multrix offers comprehensive business solutions tailored to the unique needs of every enterprise.

This is a full-time, office-based position for a Customer Support Executive in Indore.

The role involves managing customer queries, delivering support via chat and email, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Manage customer inquiries and concerns via multiple communication channels.
  • Deliver exceptional customer service by responding promptly and professionally to customer requests.
  • Work effectively as part of a team-oriented environment.
  • Utilize problem-solving skills with keen attention to detail.
  • Collaborate with colleagues to achieve shared goals.
  • Participate in training and development programs to enhance technical and soft skills.
  • Comply with established policies, procedures, and quality standards.

Qualifications:

  • Strong expertise in Customer Support, Customer Service, and Customer Satisfaction.
  • Skilled in providing online assistance through chat and email communication.
  • Possess excellent communication abilities with strong interpersonal skills.
  • Proven ability to work effectively within a team-oriented environment.
  • Strong problem-solving mindset with keen attention to detail.
  • Prior experience in a similar customer-facing role is an added advantage.
  • Working knowledge of Microsoft Excel (basic to intermediate).

Benefits:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

Requirements:

  • Flexibility to work in rotational shifts.
  • Comfortable with a 6-day work schedule and rotational weekly offs.
  • Willingness to work from the Indore office location.

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