
Leader of Skin Services
2 days ago
Job Opportunity
The Beauty Head role requires an individual to lead the Beauty Department, drive service sales, customer satisfaction, and operational excellence.
This position demands technical expertise in skin & hair services, sales orientation, and team leadership to ensure client delight and business growth.
Sales and Business Growth:
- Achieve beauty product sales targets.
- Drive upselling, cross-selling, and renewals.
Customer Excellence:
- Maintain high service standards with NPS > 90%.
- Conduct client consultations and resolve concerns.
- Ensure timely package execution and follow-ups.
Operations and Compliance:
- Maintain SOP adherence, hygiene, and equipment upkeep.
- Track product consumption and manage stock effectively.
- Ensure accurate documentation and system entries.
Team Leadership:
- Recruit, train, and motivate the Beauty team.
- Allocate work, manage rosters, and monitor performance.
- Conduct regular meetings, share promotions/incentives, and resolve grievances.
Cross-Functional Collaboration:
- Partner with internal teams for growth and activations.
Key Competencies:
- Strong technical knowledge in skin & hair services.
- Sales-driven with proven ability to achieve targets.
- Excellent leadership, communication & interpersonal skills.
- Client-centric with strong problem-solving ability.
- Flexible to handle shifts, relocations, and promotional duties.
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