Leader in Service Delivery

1 day ago

Madurai, Tamil Nadu, India beBeeStrategic Full time ₹ 18,52,000 - ₹ 21,30,000
Service Delivery Associate Director

The Role:

We seek an experienced leader to oversee the end-to-end operations of a premium US Telecom customer. As the primary point of contact, you will ensure alignment with contractual obligations and service excellence.

Essential Job Elements:-

  • Operational Excellence: Lead operational improvements across the business vertical, optimize resource allocation, and track progress against defined business goals.
  • Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • Business Growth: Collaborate with Sales & Marketing teams across geographies to support and drive business expansion.
  • Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with the client.
  • P&L Ownership: Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
  • Team Management: Oversee a large, high-performing team. Enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand. Provide vision and leadership with a data-driven approach.
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.
  • Best Practices: Develop, share, and implement best practices across service offerings and domains.
  • Compliance: Ensure full compliance with client-specific regulatory requirements and internal standards.

Profile & Experience:-

  • Experience: 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain, with at least 3+yrs supporting US Telecom in messaging domain.
  • Industry Knowledge: Strong understanding of business trends, emerging technologies, and industry best practices.
  • Analytical Acumen: Ability to streamline complex processes and make data-driven decisions.
  • Leadership: Proven success in leading large teams (HC of 500+ FTEs), attracting and developing talent, and fostering a high-performance culture.
  • Performance Management: Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics, consistently meeting or exceeding SLAs.
  • Business Growth: Track record of driving performance and scaling operations in a matrix-driven organization.
  • Stakeholder Engagement: Strong internal and external stakeholder management skills, with excellent communication, negotiation, and conflict resolution abilities.
  • Education: MBA or Postgraduate degree preferred.

  • Service Delivery Specialist

    1 day ago

    Madurai, Tamil Nadu, India beBeeRepresentative Full time ₹ 40,00,000 - ₹ 60,00,000

    Customer Service Representative">This is an exciting opportunity to join our company as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.You will be the first point of contact for our customers, responding to their inquiries and resolving any issues they may have in...

  • Team Leader

    1 day ago

    Madurai, Tamil Nadu, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Team Leader - Policy ServicingJob Description:The team leader will be responsible for overseeing the processing of new business and end-to-end policy servicing for group business. This involves coordinating with sales and actuarial teams to close individual group processes, issuing policies, and resolving customer and intermediary queries.Key...

  • Service Delivery Professional

    6 hours ago

    Madurai, Tamil Nadu, India beBeeServicing Full time ₹ 9,00,000 - ₹ 12,00,000

    Client Servicing ExecutiveWe are seeking a skilled professional to fill the role of Client Servicing Executive. This position requires expertise in client servicing, with experience working on integrated campaigns across digital and social media.Key Responsibilities:Executing daily operational works for various accountsAddressing and resolving client...

  • Senior Technology Delivery Lead

    6 days ago

    Madurai, Tamil Nadu, India beBeeProject Full time ₹ 17,36,400 - ₹ 20,88,500

    Project Manager RoleDeliver high-quality technology solutions to clients across diverse industry domains.Succeed as a strong leader, highly organized, detail-focused, quality-driven, and possess excellent written and verbal communication skills.Develop and maintain robust relationships with product delivery, sales teams, clients, and account managers.Plan...

  • Digital Transformation Leader

    2 days ago

    Madurai, Tamil Nadu, India beBeeMarketing Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Imagining the Future of Business and MarketingA collective of super-niche, super-specialized agencies creates powerful solutions for brands in an increasingly disruptive world.Role OverviewAs a social media leader, you'll develop strategies, manage client relationships, and execute campaigns seamlessly. You'll collaborate with cross-functional teams, mentor...

  • Data-Driven Business Leader

    1 day ago

    Madurai, Tamil Nadu, India beBeeData Full time ₹ 40,00,000 - ₹ 60,00,000

    Senior Manager/Manager – CDP StrategyWe are seeking a seasoned business leader to drive strategy, consulting, and solution leadership across Customer Data Platform (CDP) initiatives. The role involves shaping client engagements, identifying growth opportunities, and enabling successful delivery of data-driven customer experience programs.

  • Security Architect Leader

    3 days ago

    Madurai, Tamil Nadu, India beBeeSecurity Full time £ 9,00,000 - £ 10,34,000

    Enterprise IAM StrategistThis is a high-visibility role that combines technical expertise, thought leadership, and strategic vision to shape enterprise security architecture.Drive IAM strategy, implementation, and integration across large-scale enterprise environments for critical financial services infrastructure.Provide visionary guidance to identify...

  • Digital Solutions Leader

    22 hours ago

    Madurai, Tamil Nadu, India beBeeTransformation Full time ₹ 2,64,00,000 - ₹ 3,14,00,000

    Deputy General Manager RoleThe integrated go-to-market (GTM) team seeks a strategic-minded leader to drive deals across digital business services and engineering services.Key Responsibilities:Provide strategic support in presales activities, including crafting solution frameworks and engaging with clients to present tailored solutions.Lead strategic...

  • Lead Service Category Specialist

    2 days ago

    Madurai, Tamil Nadu, India beBeeCategory Full time US$ 80,000 - US$ 1,20,000

    Job Title: Category LeaderAbout the Role:We are seeking a sharp and ambitious professional to drive the growth of our service offerings in a specific category. As a Category Leader, you will be responsible for developing strategic plans, identifying new business opportunities, and overseeing the selection and training of partners to deliver exceptional...

  • Visionary Infrastructure Leader

    22 hours ago

    Madurai, Tamil Nadu, India beBeeInfrastructure Full time ₹ 1,80,00,000 - ₹ 2,52,00,000

    Senior Leadership OpportunityWe seek a visionary leader to spearhead our global infrastructure strategy, driving innovation and excellence in design, deployment, and management of on-premises and cloud-hosted infrastructure platforms.This pivotal role will lead global teams of infrastructure leads, engineers, and service owners, ensuring alignment with...