Team Leader

2 weeks ago


Madurai, Tamil Nadu, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Team Leader - Policy Servicing

Job Description:

The team leader will be responsible for overseeing the processing of new business and end-to-end policy servicing for group business. This involves coordinating with sales and actuarial teams to close individual group processes, issuing policies, and resolving customer and intermediary queries.

Key responsibilities include ensuring an efficient, effective, professional, and courteous service is provided to intermediaries and customers, adhering to established company procedures, and contributing to the introduction of improvements whenever possible.

The role also involves implementing and maintaining agreed quality and quantity controls, supervising and training a team to meet business needs, and coordinating with finance for reconciliation of policy account balances.

Qualifications & Experience:
  • A minimum of 8-10 years' experience in customer services or operations department
  • MBA/ACII qualification
  • Associate of Insurance Institute as an added advantage

Required Skills/Knowledge:
  • Good experience of operations in financial services industry
  • Experience within Group Operation department of an insurance company
  • Experience in data processing to deliver operational efficiency
  • Computer skills in using databases and office management software including word processors and spreadsheets
  • Strong leadership, team building, and influencing skills

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