IT Team Lead

4 days ago

Madurai, Tamil Nadu, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title

A senior executive is a leader who oversees and directs teams of IT professionals.

  • Key Responsibilities:
  • Team Leadership: Direct and oversee a team of IT professionals to guarantee smooth operations and timely resolution of support requests.
  • Workload Management: Effectively manage and distribute workloads, prioritize tasks, and ensure prompt resolution of support requests.
  • Technical Guidance: Provide technical support and guidance to team members, empowering them to troubleshoot issues and resolve problems efficiently.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, offering ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and stakeholders, fostering a positive and collaborative work environment.
  • Communication: Communicate effectively with team members, management, and stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to company policies, procedures, and relevant industry standards.
  • Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous Learning: Stay updated on the latest technologies and trends in IT support, providing ongoing training and development for the team.

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