
Team Leader Manager
1 week ago
Job Title: Lead - Credit Cards Process (Domestic)
Location: Gurgaon
Shifts: Rotational (24x7 environment)
Working Days: 6 Days a Week (Work from Office)
Key Responsibilities:
- Manage a team of operations professionals to drive productivity, quality, and customer satisfaction.
- Develop and implement strategies to enhance performance and reduce attrition.
- Provide regular coaching and support to team members to improve their skills and knowledge.
- Identify training needs and address process gaps to ensure seamless execution.
- Monitor performance and conduct weekly reviews with the team to discuss goals and objectives.
- Handle floor support and escalations effectively to maintain high levels of customer satisfaction.
- Ensure achievement of individual contributor targets and maintain AHT levels as per targets across tenure buckets.
Requirements:
- Prior experience in handling international processes.
- Experience in team management and supervision.
- Excellent verbal and written communication skills in English.
- Strong organizational and analytical abilities.
- Flexible to work in a 24x7 environment.
Benefits:
- Opportunity to work with a leading organization in the industry.
- Chance to develop leadership skills and take on new challenges.
- Collaborative work environment with a diverse team of professionals.
- Competitive salary and benefits package.
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