Team Leader Manager

1 week ago


Madurai, Tamil Nadu, India beBeeOperations Full time ₹ 18,00,000 - ₹ 21,00,000
Lead Operations Team

Job Title: Lead - Credit Cards Process (Domestic)

Location: Gurgaon

Shifts: Rotational (24x7 environment)

Working Days: 6 Days a Week (Work from Office)

Key Responsibilities:

  • Manage a team of operations professionals to drive productivity, quality, and customer satisfaction.
  • Develop and implement strategies to enhance performance and reduce attrition.
  • Provide regular coaching and support to team members to improve their skills and knowledge.
  • Identify training needs and address process gaps to ensure seamless execution.
  • Monitor performance and conduct weekly reviews with the team to discuss goals and objectives.
  • Handle floor support and escalations effectively to maintain high levels of customer satisfaction.
  • Ensure achievement of individual contributor targets and maintain AHT levels as per targets across tenure buckets.

Requirements:

  • Prior experience in handling international processes.
  • Experience in team management and supervision.
  • Excellent verbal and written communication skills in English.
  • Strong organizational and analytical abilities.
  • Flexible to work in a 24x7 environment.

Benefits:

  • Opportunity to work with a leading organization in the industry.
  • Chance to develop leadership skills and take on new challenges.
  • Collaborative work environment with a diverse team of professionals.
  • Competitive salary and benefits package.

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