Gifting Experience Leader

2 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Gift Operations Manager

Crew is seeking a high-energy and customer-obsessed leader to oversee the day-to-day running of gifting concierge operations.

Main Responsibilities
  • Oversee daily gifting concierge operations, ensuring smooth workflows and timely execution from request to delivery.
  • Lead and mentor Assistant Managers and Crew Captains, ensuring they consistently share relevant and exciting gifting options with users.
  • Drive CSAT, GMV, conversions, and profitability as core success metrics.

Maintain flawless user communication with a premium tone, attention to detail, and accuracy in every interaction. Monitor and improve TAT, ensuring speed without compromising quality. Solve operational challenges quickly and proactively to avoid delays or customer dissatisfaction.

Tech and AI Collaboration

Curate and suggest great gifts in real time based on user needs, occasions, and budgets. Source products cost-effectively and efficiently while maintaining quality and timeliness. Build strong relationships with vendors and partners to ensure reliable deliveries and exclusive product access.

Leadership and Training

Stay ahead of gifting trends, seasonal demand, and creative ideas to keep offerings fresh and inspiring. Create, implement, and drive Standard Operating Procedures (SOPs) to ensure consistency, scalability, and efficiency across the team. Train the operations team on processes, communication standards, and best practices for gifting curation and fulfilment.

About This Role

This role will be the driving force behind Crew's gifting front-end experience. Leadership will ensure every user interaction is seamless, every delivery is on time, and every gift recommendation is thoughtful, premium, and perfectly executed.

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