Forward-facing Order Specialist

2 days ago


Mysore, Karnataka, India beBeeOrder Full time ₹ 24,00,000 - ₹ 36,00,000
Order Management Specialist

We are seeking a highly skilled and detail-oriented professional to manage customer inquiries related to orders.

About the Role:
  • Manage and resolve customer inquiries regarding order tracking, shipping and delivery issues
  • Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.

Key Responsibilities:

  1. Order Management: Manage customer inquiries related to orders, including tracking, shipping and delivery issues
  2. Customer Service: Provide exceptional customer service via various channels, ensuring timely and accurate resolutions to customer queries
  3. Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.

Requirements:

  • Experience: 1-2 years of customer service experience, preferably in Order Management
  • Skills:
    • Excellent communication skills, problem-solving and analytical skills
    • Strong attention to detail and ability to multitask
    • Proficiency in Microsoft Office

Benefits:

This role offers opportunities for career growth and development in a dynamic and challenging environment.

Contact Information:

Please note that we do not provide contact information as it may change frequently.



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