
Forward-facing Order Specialist
2 days ago
We are seeking a highly skilled and detail-oriented professional to manage customer inquiries related to orders.
About the Role:- Manage and resolve customer inquiries regarding order tracking, shipping and delivery issues
- Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
Key Responsibilities:
- Order Management: Manage customer inquiries related to orders, including tracking, shipping and delivery issues
- Customer Service: Provide exceptional customer service via various channels, ensuring timely and accurate resolutions to customer queries
- Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
Requirements:
- Experience: 1-2 years of customer service experience, preferably in Order Management
- Skills:
- Excellent communication skills, problem-solving and analytical skills
- Strong attention to detail and ability to multitask
- Proficiency in Microsoft Office
Benefits:
This role offers opportunities for career growth and development in a dynamic and challenging environment.
Contact Information:
Please note that we do not provide contact information as it may change frequently.
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