
Order Management Specialist
21 hours ago
An exciting opportunity to join our team as an Order Management Specialist in Mysore
- Job Location: Mysore
- Qualification: Any Graduate
- Shifts: Australia/New Zealand
- Notice Period: Immediate joiners to 30 days
This role involves managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues. You will be responsible for providing exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.
- Key Responsibilities:
- Order Management: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- Customer Service: Provide assistance to customers via multiple channels, ensuring a positive experience.
- Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary.
- Data Entry and Record-Keeping: Accurately enter orders from Customer Order Form.
To succeed in this role, you should have:
- 1-2 years of customer service experience, preferably in Order Management.
- Excellent communication skills, problem-solving, and analytical skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office.
- Ability to work in a fast-paced environment and adapt to changing priorities.
We offer a dynamic work environment with opportunities for growth and development. As an Order Management Specialist, you will have the chance to make a real impact on our customers' experiences.
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