Unlock Client Value Growth Specialist
2 days ago
Customer Success
">The role of Customer Success Manager involves being the customer champion and continually improving the experience for clients. This entails managing customer happiness, ensuring Service Level Agreements (SLAs) are met on a day-to-day basis with a high level of customer focus, and driving various customer experience initiatives across the organization.
">Responsibilities include maintaining relationships with customers through regular interactions, having complete ownership of account management and revenue management from a portfolio of assigned clients, and meeting/exceeding financial and unit sales goals. Additionally, you will measure and analyze existing accounts for opportunities to improve the customer experience, work on the account growth strategy for clients, retain clients quarter on quarter, and strategize to grow revenue by influencing client strategy through cross-selling and up-selling new market opportunities, products, etc.
">You will also take ownership and get things done in the stipulated time, track and resolve key client issues in a proactive manner, manage expectations internally and externally, provide inputs to the product/marketing on innovative ideas to increase brand recall and sales, handle all commercial activities for clients working with operations and finance teams, thrive together as a team player, and work closely with cross-functional teams to ensure an exceptional customer experience.
">Maintaining professional and technical knowledge by organizing training & on-boarding sessions for clients, efficiently managing time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth in-turn reduce churn, being a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering, working with customers to ensure they are leveraging Product solutions effectively and finding value in our services, and preparing documents around best practices, and building case studies.
">Monitoring and communicating campaign progress through regular activity reports, using this knowledge as a basis for future campaigns, teaming with partners to build pipelines and close deals. To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.
">Minimum 3-6 years hands-on prior work experience with SaaS sales, Salesforce or other CRM experience preferred with successfully delivering results in a fast-paced and dynamic business environment. Excellent communication skills, ability to bring clarity to complex customer problems, good data analyst, customer focused, analytical approach to problem solving and a track record of driving results through continuous improvement, effective communications & interpersonal skills, English language proficiency required.
">A strong solution focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions, true hands-on approach as well as the ability to successfully monitor the
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