Service Field Operations Manager

1 week ago

Surat, Gujarat, India beBeeField Full time ₹ 8,00,000 - ₹ 12,00,000
Job Opportunity

Service Field Operations Manager

We have been delivering safe, reliable, and innovative engineering solutions to the industry for over 25 years.

This is a field-based role that requires strong technical expertise, problem-solving skills, and excellent customer service with frequent travel.

Key Responsibilities:
  • Install, maintain, and repair products at customer locations.
  • Diagnose issues efficiently and resolve warranty complaints.
  • Provide on-site technical support and training to customers.
  • Coordinate with internal teams for escalations and quick resolutions.
  • Maintain accurate records of service activities, visits, and complaint status.
  • Ensure compliance with safety standards and protocols.
  • Build strong and lasting customer relationships, especially with key stakeholders.
  • Share field feedback and insights with internal teams to improve product performance.
Required Skills & Qualifications:
  • Strong technical knowledge of mechanical or electrical systems.
  • Troubleshooting and repair expertise in industrial equipment.
  • Good problem-solving and decision-making abilities.
  • Willingness to travel extensively within the region and across the country.
  • Strong communication skills with a customer-first mindset.
  • Proactive, reliable, and committed to service excellence.

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