Field Services Engineer

5 days ago

Surat, Gujarat, India whitelion systems pvt ltd Full time

Role Description Field Service Engineer Job Title Field Service Engineer Function Service Dep Reporting To Manager Base Location As per requirement Education Any Graduate regarding Electrical Experience in years 0 to 2 Yrs Job Responsibilities When you get a call from Surat Service canter you will have to be ready to serve the client Keep ready all the models required tester DMM screwdriver PP Clamp meter warranty certificate Service Visiting Cards HL in your tool bag Go to repairing stock canter to pick up the material Make an entry into Material Transaction Book by self Also keep small vacuum machine in case of mocha service Don t forget quotation paper of client in case of installation Reach timely on site Or if you are going to be late then at least inform your head with reason As and when you reach the site ask for warranty certificate invoice in case of complain If you get it then first send a photo of it to your head for registration If they have not these things then ask them to get it from the seller Clearly tell them you cannot serve them until you don t get the invoice or certify in any emergency But yes if you get the call to serve him from the senior then serve them even without certify or invoice Then first clear them about the charges if it is any And ask them to pay If they are ready to pay then only you replace or repair the product And before repair or replace prove them the real fault of their switches so that they can have a clear idea If customer ask for service charge receipt inform to Surat service canter they will provide you soft copy of it Never get an angry with any customers Always be a gentle man Make humble relation with customer and their family Call to Surat service canter while leaving site for verification Always give service visiting cards on site for future communication and also inform them about this When you complete your visits again go to repair stock canter to return the material and make an entry into their book by self Requirements

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