
Progress Application Support Specialist
2 days ago
We are seeking an experienced Application Support Engineer with strong knowledge of Progress OpenEdge. The role involves providing production support, incident resolution, monitoring, and minor enhancements for business-critical applications.
In this position, you will be proactive in handling incidents, ensuring application stability, and working closely with users and development teams. You should have excellent problem-solving skills and the ability to analyze complex issues.
Key Responsibilities:
- Provide L2/L3 support for applications built on Progress OpenEdge.
- Monitor application performance and ensure system availability.
- Analyze and resolve incidents, service requests, and problem tickets within SLAs.
- Perform root cause analysis and implement long-term fixes to recurring issues.
- Handle batch processes, jobs, and scheduled tasks.
- Coordinate with development teams for bug fixes, enhancements, and release deployments.
- Maintain accurate documentation of issues, resolutions, and standard operating procedures.
Required Skills & Experience:
We require a strong hands-on experience with Progress OpenEdge (ABL/4 GL) in a support environment. You should also have a good understanding of Progress Database concepts and performance troubleshooting. Additionally, experience in incident management, problem management, and change management is essential. Familiarity with UNIX/Linux commands and scripting is also required. Furthermore, exposure to ticketing tools such as Service Now, JIRA, Remedy, etc. is desirable. Finally, strong troubleshooting, analytical, and communication skills are necessary.
Good to Have:
A good understanding of integration with APIs/web services, experience in working with global support models, and basic knowledge of SDLC / Agile methodologies would be beneficial.
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