Advanced Technology Support Specialist

6 days ago

Jodhpur, Rajasthan, India beBeeHelpDesk Full time ₹ 8,00,000 - ₹ 12,50,000
System Support Professional

We are seeking a skilled System Support Specialist to join our team.

The ideal candidate will be proficient in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

Main Responsibilities:
  • Technical Support & Troubleshooting:
    • Provide Level 2 support for Windows & Mac platforms across multiple clients and client-site locations.
    • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
    • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
    • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
    • Ensure that all technical issues are resolved with a focus on quality, efficiency, and minimal disruption to clients.
  • Ticket Management & Documentation:
    • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
    • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
    • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.
  • System Configuration & Maintenance:
    • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
    • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
    • Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption.
  • Collaboration & Client Interaction:
    • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
    • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.
    • Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required.
  • Cloud Infrastructure & Security Awareness:
    • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.
    • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.

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