Customer Service Excellence Specialist
6 days ago
At American Express, we pride ourselves on being an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a valued colleague, you will be part of a diverse community with an unwavering commitment to supporting our customers, communities, and each other.
About UsWe believe that when individuals and businesses have the right backing, they can achieve incredible things. Our team at American Express is dedicated to providing the world's best customer experience every day. We strive to uphold our company values and powerful backing promise in an environment where everyone feels seen, heard, and valued.
About The RoleOur Global New Accounts (GNA) team reviews and approves applications from new and existing customers. In this role, you will provide one-touch solutions to US customers, working closely with our colleagues in India. You will be part of a team of 150+ Customer Care Professionals (CCPs) who deliver exceptional customer service as the first point of contact for our organization.
You will work in a dynamic environment, both inbound and outbound, and be responsible for:
- Timely and error-free processing of card applications
- Providing excellent service to US card applicants and Card Members
- Ensuring complete analysis of available data on profiles, adhering to outlined procedures
- Demonstrating exceptional customer service etiquette
- Understanding the bank environment and confidentiality of customer data
- Assisting Audit, Internal, and Compliance Functions during audits
- Serving as a brand ambassador for the company
To succeed in this role, you will need:
- Proven ability to craft and implement effective communications plans
- Effective understanding of employee communications best practices
- Minimum 1 year of experience in a relevant field
- Excellent communication skills
- Good analytical skills with attention to detail
- Good interpersonal skills
- Basic computer skills
We offer a comprehensive benefits package that supports your holistic well-being, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working models
- Generous paid parental leave policies
- Free access to on-site wellness centers
- Career development and training opportunities
We are committed to creating a workplace where everyone feels included and valued. Join us and let's lead the way together.
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