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Customer Service Technical Specialist

1 week ago

Gurgaon, Haryana, India MNC Group Full time
Job Summary
As a Customer Service Technical Specialist at MNC Group, you will be responsible for delivering exceptional technical support to our clients. This role involves identifying and troubleshooting hardware issues, as well as providing assistance with software applications.

Key Responsibilities:
  • Hardware Identification and Troubleshooting: Use your analytical skills to identify and resolve hardware-related issues.
  • Software Support: Provide expert assistance with software applications, including O365 products.
  • Operating System Installation, Navigation, Configuration, and Troubleshooting: Assist clients with installing, configuring, and troubleshooting operating systems.
  • Application Navigation, Configuration, and Troubleshooting: Help clients navigate and troubleshoot various software applications.
  • Exchange Issues: Troubleshoot and resolve issues related to Microsoft Exchange.
  • Internet and Networking, Outlook & SharePoint Protection Software Usage, Configuration, and Troubleshooting: Ensure seamless connectivity and provide expert support for internet and networking services, as well as protect client data using software applications.

Requirements:

Education and Experience:
We are seeking individuals with a minimum of 1-year relevant technical experience, preferably in an undergrad or graduate program. Excellent communication and English speaking skills are essential for this role. Candidates should also possess the ability and willingness to learn, be dependable, and have proficient attention to detail. Additionally, they should have good listening and responding skills, be willing to take on challenges, and have great interpersonal skills to perform under pressure. Work in US (24*7) shift; rotational.