Customer Service Representative

5 days ago


Gurgaon, Haryana, India Allianz Full time
Company Overview
Allianz Partners is a leading provider of innovative insurance and assistance solutions. Our mission is to deliver exceptional customer experiences and provide peace of mind to individuals and businesses alike.

Job Description
We are seeking a dedicated Roadside Assistance Specialist to join our team in the Voice Support department. As an ideal candidate, you will be responsible for providing timely and efficient assistance to customers in Ireland who require roadside help. Your primary focus will be on resolving customer issues, communicating effectively with service providers, and ensuring seamless customer experiences.

Key Responsibilities:
  • Assess situations, troubleshoot issues, and coordinate appropriate assistance, including towing, repairs, or alternative transportation.
  • Maintain clear and professional communication with customers, service providers, and internal teams.
  • Accurately document all interactions and activities related to each customer case.
  • Adhere to company policies, procedures, and regulatory guidelines.

Required Skills and Qualifications:
To succeed in this role, you must possess excellent verbal communication skills in English, strong problem-solving abilities, and an empathetic approach to customer support. Prior experience in customer service or call center roles is mandatory, and experience servicing UK/Ireland clients is highly valued.

Benefits:
We offer a competitive salary with monthly incentives, health and life insurance benefits, training and development opportunities, and a supportive work environment.

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