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Customer Service Specialist
1 week ago
About the Role
The Customer Service Specialist - Security position is responsible for providing excellent customer service while ensuring the accuracy of data captured by installed security products.
Responsibilities Include:
- Providing efficient and courteous service to customers at all times.
- Applying in-depth knowledge of systems and operations to support assigned customer groups.
- Documenting all activities and actions required to resolve customer issues.
- Escalating issues to supervisors when unable to resolve.
Requirements
- 6 months of experience in a customer service role with ability to understand customer requests.
- Strong attention to detail, time management, and organizational skills.
- Effective communication skills, both written and oral.
- Graduate degree in any stream.
