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Customer Support Specialist

2 weeks ago

Gurgaon, Haryana, India Alight Solutions Full time

At Alight Solutions, we strive to empower individuals through exceptional customer service. As a Customer Support Specialist, you will play a vital role in delivering timely and accurate support to our clients, fostering a positive experience that drives first-call resolution.

Key Responsibilities:

  • Provide efficient communication and articulate complex client plans and provisions in a simplified manner
  • Maintain internal and client-defined quality on calls and chats
  • Contribute positively in meeting client SLAs and targets
  • Adhere to Customer Service Attendance and Accountability policies
  • Ensure consistent achievement of Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, and Call-back Timeliness targets

Requirements:

  • 3-10 years of experience in international customer service (voice)
  • Working knowledge of computers (diploma/short-term course)
  • Graduate in listed disciplines (BA, B.Com, BCA) with an aggregate mark of >=55%

We Offer:

  • A comprehensive total rewards package
  • Continuing education and training opportunities
  • Tremendous potential with a growing global organization