IT Director

3 days ago

Hyderabad, Telangana, India beBeeServiceManager Full time ₹ 1,87,50,000 - ₹ 2,25,00,000

Job Summary:

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We are seeking a highly skilled IT Service Manager to lead our team and drive the delivery of exceptional IT services. Your primary responsibility will be to manage and coordinate the Service Desk team, ensuring smooth IT operations and continuous improvement.

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Key Responsibilities:

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  • Management and coordination of the Service Desk team to ensure efficient IT service delivery.
  • Developing and implementing IT strategies to enhance IT services and improve user satisfaction.
  • Collaborating with other departments to optimize IT services and support employees worldwide with hardware and system problems.
  • Handling and resolving user issues and escalations to maintain a high quality of service.
  • Managing and coordinating support requests via a ticket system.
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Requirements:

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To succeed in this role, you will need:

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  • A degree in computer science or a comparable qualification.
  • At least 5 years of professional experience in a managerial position in the IT field, preferably in service desk or IT support.
  • Strong technical background and understanding of IT systems and technologies.
  • Excellent communication skills to interact with users and stakeholders.
  • Familiarity with ITIL based service support processes.
  • Leadership skills and ability to manage and motivate a team.
  • Very good written and spoken English.
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What We Offer:

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This is an excellent opportunity for a motivated and experienced IT professional to take on a leadership role and contribute to the success of our organization.

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Join us:

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