Online Operations Manager

4 days ago

Bharatpur, Rajasthan, India beBeeOperational Full time ₹ 1,76,000 - ₹ 2,64,000
Job Opportunity

A dynamic and rapidly growing firm seeks an experienced professional to lead its operational activities.

The ideal candidate will oversee a team of contractors responsible for managing various aspects of the business, including funnels, email campaigns, website updates, and workflow optimization.

This role requires strong leadership and organizational skills, with a focus on process improvement and accountability.

Key Responsibilities:
  • Design and maintain internal systems, standard operating procedures, and workflows
  • Implement and optimize tools, software, and automations for operational efficiency
  • Develop and track documentation, filing systems, and knowledge hubs
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier
  • Ensure system uptime and implement process improvements
Project & Performance Management:
  • Lead internal, client-facing, and strategic projects from inception to completion
  • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
  • Define, track, and report key performance indicators (KPIs), starting with a 30-60-90 day plan for the bookkeeping team
  • Coordinate task assignments and manage project workflows across platforms
  • Liaise with stakeholders and external consultants to implement marketing and technology strategies
Team Leadership & Support:
  • Foster a culture of feedback, coaching, and collaboration among team members
  • Keep the team engaged, supported, and accountable without micromanaging
  • Lead hiring, onboarding, and performance reviews
  • Monitor team response time and workflow capacity
  • Ensure clear roles and expectations across virtual teams
  • Act as a liaison between contractors, stakeholders, and business owners
Strategic & Data-Driven Decision Making:
  • Align daily operations with long-term business strategy
  • Analyze performance metrics and KPIs to guide operational decisions
  • Use data analysis and reporting to support business growth
  • Prioritize resource allocation based on capacity and business needs
Client Success Management:
  • Oversee seamless onboarding and offboarding processes
  • Deliver exceptional client experiences through thoughtful systems and reliable service
  • Maintain operational excellence that drives referrals and positive word-of-mouth

Requirements include:

  • 5+ years of experience in operations, systems, and people management
  • 2+ years of Digital Marketing experience
  • OBM certification strongly preferred
  • Fluent in English (written and verbal)
  • Highly tech-savvy, analytical, and system-oriented
  • Experience within a service-related online business is desired

This position requires someone who is organized, detail-oriented, and focused on efficiency. The ideal candidate thrives under pressure and communicates clearly.

They take full ownership and follows through on commitments. Loves documentation, tracking data, and creating efficient workflows.

Is approachable, people-focused, and values strong relationships. A powerhouse of execution—not just ideas.

Empowers others and builds collaborative momentum.

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