
Technical Support Professional
2 days ago
We are seeking an accomplished individual to fill this position.
- Provide technical assistance to end-users via phone, email, and in-person
- Evaluate and prioritize requests
- Analyze and resolve hardware, software, and network issues
- Support the installation, configuration, and maintenance of computer systems and peripherals
- Process and execute demands/resolve incidents following established procedures
- Document incidents/service requests using a ticketing system
- Ensure timely resolution of incidents according to service level agreements (SLAs)
- Escalate complex issues to senior technicians or other appropriate teams when necessary
- Communicate effectively with users to understand their technical issues and provide clear instructions and solutions
- Basic understanding of computer hardware, software, and networking concepts
- Familiarity with Windows and/or Mac operating systems
- Knowledge of common office software applications (e.g., Microsoft Office Suite)
A collaborative work environment, opportunities for growth and development, and a chance to be part of a dynamic team.
About This Role:This position involves providing technical support to end-users and ensuring timely resolution of incidents. The ideal candidate will have basic understanding of computer hardware, software, and networking concepts, as well as familiarity with Windows and/or Mac operating systems.
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