Advanced Technical Professional

7 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time
Job Summary

As a Technical Support Specialist, you will play a key role in providing expert technical assistance to customers across various regions. This position requires a strong understanding of cloud and container infrastructure, as well as experience with troubleshooting tools and measuring equipment.

Key Responsibilities
  • Plan and execute technical tasks requiring specialist skills in own professional area.
  • Identify and solve technical problems, working independently with responsibility for solving customer request cases and reporting according to processes.
  • Share knowledge in own professional area and contribute to the development of technical expertise within the team.
Required Skills and Qualifications
  • 8+ years of relevant experience and/or a graduate equivalent (or higher) degree.
  • Level 2 Technical Support – TAC - Packet Core.
  • Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment.
  • Good knowledge on cloud and container infrastructure.
Benefits
  • Flexible work arrangements, including the ability to work in different time zones.
  • Opportunities for professional growth and development within the company.
Others
  • Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month).
  • Care Expert Technical Support – TAC - Packet Core.
  • Support customers' regions – APAC & India, MEA & Europe, NAM.

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