Director of Operational Excellence

1 week ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

Job Title:
Head of Operations.

Location:

Exp Required : 10+ years.

Job Summary :


The Head of Operations will oversee the daily operations of the organization, ensuring efficiency, compliance, and optimal performance of all operational processes.


  • This role involves strategic planning, team leadership, and collaboration across departments to enhance our service delivery and operational excellence.

Operational Strategy:

  • Develop and implement operational strategies aligned with the company's objectives.
  • Identify and prioritize operational improvements to enhance efficiency and customer satisfaction.

Process Optimization:

  • Streamline processes across all operational functions to reduce costs and improve service delivery.
  • Utilize data analytics to monitor performance metrics and make data-driven decisions.

Team Leadership:

  • Lead, mentor, and develop a high-performing operations team.
  • Foster a culture of continuous improvement, accountability, and innovation.

Compliance and Risk Management:

  • Ensure all operations comply with regulatory requirements and industry standards.
  • Identify and mitigate operational risks, implementing necessary controls.

Cross-Department Collaboration:

  • Work closely with product, technology, and customer service teams to align operational capabilities with business goals.
  • Facilitate communication and collaboration across departments and external partners to enhance overall efficiency.

Customer Experience:

  • Focus on delivering exceptional customer experiences by refining operational processes.
  • Gather feedback to identify areas for improvement and implement changes accordingly.

Qualifications:

  • 10+ years of experience in operations management, preferably in the Fintech industry.
  • Strong understanding of financial services regulations and compliance.
  • Proven track record of leading operational transformations and process improvements.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong leadership and team-building abilities.
  • Excellent communication and interpersonal skills.


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