Director of Operational Excellence
1 week ago
Job Title:
Head of Operations.
Location:
Exp Required : 10+ years.
Job Summary :
The Head of Operations will oversee the daily operations of the organization, ensuring efficiency, compliance, and optimal performance of all operational processes.
- This role involves strategic planning, team leadership, and collaboration across departments to enhance our service delivery and operational excellence.
Operational Strategy:
- Develop and implement operational strategies aligned with the company's objectives.
- Identify and prioritize operational improvements to enhance efficiency and customer satisfaction.
Process Optimization:
- Streamline processes across all operational functions to reduce costs and improve service delivery.
- Utilize data analytics to monitor performance metrics and make data-driven decisions.
Team Leadership:
- Lead, mentor, and develop a high-performing operations team.
- Foster a culture of continuous improvement, accountability, and innovation.
Compliance and Risk Management:
- Ensure all operations comply with regulatory requirements and industry standards.
- Identify and mitigate operational risks, implementing necessary controls.
Cross-Department Collaboration:
- Work closely with product, technology, and customer service teams to align operational capabilities with business goals.
- Facilitate communication and collaboration across departments and external partners to enhance overall efficiency.
Customer Experience:
- Focus on delivering exceptional customer experiences by refining operational processes.
- Gather feedback to identify areas for improvement and implement changes accordingly.
Qualifications:
- 10+ years of experience in operations management, preferably in the Fintech industry.
- Strong understanding of financial services regulations and compliance.
- Proven track record of leading operational transformations and process improvements.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and team-building abilities.
- Excellent communication and interpersonal skills.
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