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CX Systems Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeExperience Full time ₹ 1,80,00,000 - ₹ 2,30,00,000
\Customer Experience Expert Job Opportunity\

As a Customer Experience (CX) expert, you will play a key role in defining and managing the end-to-end learning content strategy for our products. Your expertise in curriculum development and instructional design will drive engagement and adoption of our products.

\Key Responsibilities:\
  • Develop comprehensive training plans to meet the needs of various user personas, ensuring seamless integration with our Modern Best Practices.
  • Collaborate with cross-functional teams to create high-quality digital learning assets, including interactive tutorials, hands-on labs, and assessments.
  • Align training materials with our Adoption and Success tools to ensure effective onboarding and ongoing support.
  • Stay up-to-date with product updates and evolving customer needs, making timely updates to associated training materials.
  • Manage vendor or in-house content development projects, prioritizing quality standards and timely delivery.
\

With your passion for innovation and commitment to excellence, you will be instrumental in shaping the future of our customers' experiences with our CX products.

\Required Skills and Qualifications:\
  • At least 5 years of experience in Customer Experience (CX) systems.
  • Proven track record in curriculum development, instructional design, or product training.
  • Strong understanding of enterprise business processes and implementation lifecycles.
  • Excellent project management and stakeholder engagement skills.
\

Our ideal candidate is a visionary who can bring complex ideas to life through engaging learning experiences.