Client Support Specialist

3 days ago

Mumbai Mumbai City Navi Mumbai, India beBeeFinancial Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title

  • Investigation of client inquiries encompasses a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.
  • Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats thoroughly and expeditiously, utilizing sound judgment with an emphasis on courtesy.
  • Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
  • Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
  • Analysis of existing systems and procedures to recommend and assist in implementing enhancements
  • Contribute to the development of client service systems, policies and procedures.

Qualifications & Requirements

  • Fluent in English with strong verbal and written communication skills
  • University degree/Bachelors in finance, economics, or related field with a minimum of two years of financial industry experience
  • If Fresher, MBA or Masters Degree in Finance or a related field. Candidates with trading experience would be preferred.
  • In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
  • Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs, Crypto
  • Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
  • Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
  • Self-starter, able to handle stress, with the ability to work independently as well as part of a team
  • NISM-certified Series 7 (Capital markets) and Series 8 (Equity Derivatives) or in the process of obtaining both certifications

  • Client Support Specialist

    1 week ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,49,00,000

    Job Title: Client Support SpecialistWe are seeking a highly skilled and experienced Client Support Specialist to join our team.

  • Client Support Specialist

    2 days ago

    Navi Mumbai, Mumbai, Mumbai City, India beBeeFinancial Full time ₹ 9,00,000 - ₹ 12,00,000

    Overview:">Provide exceptional client service support to resolve a wide range of inquiries related to trade execution, order status, and product information.Familiarize clients with our proprietary trading systems and administrative portals to ensure seamless interaction.Responsibilities:">Investigate and respond to client inquiries in a timely and courteous...

  • Client Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeDataAnalyst Full time ₹ 27,22,875 - ₹ 53,85,750

    Job Title: Client Support Specialist  We are seeking an experienced and skilled client support specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional support to our clients by analyzing data, identifying trends, and developing strategic solutions.Key Responsibilities:Analyze large datasets to...

  • International Process/Client Support Specialist

    4 days ago

    Navi Mumbai, Mumbai, Pune, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000

    International Process/Client Support SpecialistJob Opportunity:We are seeking a highly skilled and professional International Process/Client Support Specialist to provide exceptional customer service to our US clients.Key Responsibilities:Deliver high-quality customer support to US clients in a timely and efficient manner.Effectively resolve queries and...

  • Client Operations Co-ordinator/Specialist

    3 days ago

    Mumbai, Maharashtra, India DynaNet Online Support Full time ₹ 22,000 per year

    Client Operations Co-Ordinator/Specialist (On-Site)Please read all the details carefully before applying. Location:Charni RoadMumbai, India (Onsite) About Us:At DynaNet Online Support, we specialize in delivering outsourced customer experience and operational support solutions to high-growth brands. We partner with clients across industries to streamline...

  • Desktop Support Specialist

    2 days ago

    Mumbai City, Navi Mumbai, Mumbai, India beBeeCloudSupport Full time ₹ 48,00,000 - ₹ 72,00,000

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to clients and resolving hardware and software issues.

  • Frontline Client Support Specialist

    2 weeks ago

    Mumbai City, Navi Mumbai, Mumbai, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Opportunity: Customer Service RoleWe are seeking a highly skilled individual to join our customer service team. As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences across digital and assisted channels.The ideal candidate will have experience in the investment or financial services sector and possess...

  • US Client Support Specialist

    3 days ago

    Pune, Mumbai, Navi Mumbai, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Overview:We are seeking a skilled and professional support specialist to join our team. In this role, you will provide exceptional customer service to US clients, resolving queries and concerns in a timely and efficient manner.Key Responsibilities:Deliver high-quality support to ensure customer satisfaction and loyalty.Effectively troubleshoot and...

  • Client Support Specialist

    3 days ago

    Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,50,000 - ₹ 28,00,000

    Job Title: Client Support SpecialistAbout the RoleThe primary responsibilities of this position include responding to customer inquiries and resolving issues in a timely and professional manner.Provide accurate information and solutions to customer queries regarding our services.Maintain a high level of customer satisfaction by ensuring all interactions are...

  • Cloud Support Specialist

    2 weeks ago

    Navi Mumbai, Mumbai City, Mumbai, India beBeeCloudSupport Full time ₹ 18,00,000 - ₹ 21,00,000

    Job SummaryOur organization is seeking a skilled Cloud Support Specialist to provide top-notch technical support for our clients. This role requires the ability to troubleshoot hardware and software issues, install and maintain hardware and computer peripherals, and provide basic training in computer operation and management.Key Responsibilities:Responding...