Client Support Specialist

18 hours ago

Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,50,000 - ₹ 28,00,000

Job Title: Client Support Specialist

About the Role

The primary responsibilities of this position include responding to customer inquiries and resolving issues in a timely and professional manner.

  • Provide accurate information and solutions to customer queries regarding our services.
  • Maintain a high level of customer satisfaction by ensuring all interactions are handled efficiently and effectively.
  • Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
  • Keep detailed records of customer interactions and transactions.
  • Assist in the development and improvement of email templates and customer service processes.
  • Stay updated on the latest process changes, and policies to provide accurate information to customers.
  • Onboard, train, and manage contractors during high volume cases to ensure consistent service quality.
  • Monitor contractor performance and provide feedback to ensure adherence to company standards.

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