Frontline Client Support Specialist

2 weeks ago

Mumbai City Navi Mumbai Mumbai, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Opportunity: Customer Service Role

We are seeking a highly skilled individual to join our customer service team. As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences across digital and assisted channels.

The ideal candidate will have experience in the investment or financial services sector and possess strong analytical skills to analyze support data and identify areas for improvement.

You will be expected to coordinate with internal departments to resolve issues efficiently, track and resolve customer complaints, and implement strategies to enhance customer satisfaction and retention.

In addition, you will be required to prepare regular MIS, customer insights, and call performance reports, as well as conduct periodic customer satisfaction surveys.

Key Responsibilities:

  • Customer Interaction: Ensure seamless customer experiences and drive client satisfaction across digital and assisted channels.
  • Issue Resolution: Track and resolve customer complaints, queries, and feedback within defined SLAs.
  • Service Delivery: Coordinate with customer support executives to ensure high-quality service delivery.
  • Performance Improvement: Analyze support data to improve call handling efficiency and reduce response times.
  • Reporting & Training: Prepare regular MIS, customer insights, and call performance reports, as well as conduct periodic customer satisfaction surveys.

Required Skills:

  • Experience in the investment or financial services sector.
  • Strong analytical skills to analyze support data and identify areas for improvement.
  • Excellent communication and problem-solving skills to resolve customer complaints and coordinate with internal teams.

Education:

  • Bachelor's degree in Business, Finance, or a related field, or equivalent practical experience.

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