Fintech Customer Support Specialist

3 days ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 1,20,000 - ₹ 1,80,000
Customer Support Role

We are seeking a highly skilled and customer-focused professional to serve as the primary point of contact for our users.

The ideal candidate is detail-oriented, possesses excellent communication skills, and is passionate about delivering exceptional support experiences.

Key Responsibilities
  • Respond to customer inquiries via email, chat, and other support channels in a timely and efficient manner.
  • Troubleshoot basic product and account-related issues to ensure seamless assistance to customers.
  • Guide users on platform navigation, features, and subscription queries, providing clear and concise information.
  • Evaluate and escalate technical issues to the product/tech team with detailed documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base to provide accurate and up-to-date information.
  • Track, prioritize, and close support tickets within defined Service Level Agreements (SLAs).
  • Collect feedback from customers and relay recurring issues or feature requests to the team.

Closing tickets efficiently and effectively is crucial to delivering timely resolutions and maintaining high customer satisfaction. This role plays a pivotal part in ensuring that our subscribers receive seamless assistance and quick responses to their queries.

Requirements
  • Bachelor's degree in any field; a finance background is beneficial but not mandatory.
  • 1-3 years of experience in customer support or client-facing roles.
  • Strong problem-solving ability, patience, and effective communication skills.
  • Familiarity with Jira for ticket tracking and issue escalation is advantageous.
  • Interest in financial markets will be an added advantage.

This position offers the opportunity to work in a fast-growing fintech startup, exposing you to cutting-edge financial intelligence tools and a collaborative learning-focused environment.

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