Senior Client Development Manager

1 week ago

Noida, Uttar Pradesh, India beBeeStrategist Full time ₹ 1,50,000 - ₹ 28,00,000
Job Description

This is a key role in our organization where you will be responsible for managing client relationships, identifying opportunities for growth and revenue expansion, coordinating projects, and ensuring timely delivery.

  • Maintain high levels of client satisfaction through regular communication and issue resolution
  • Build long-term client relationships to encourage repeat business and enhance loyalty
  • Drive CSAT/NPS surveys and implement feedback-driven improvements
Account Growth & Revenue Expansion

Identify upselling and cross-selling opportunities within existing accounts and align client business objectives with company offerings to maximize account potential.

  • Achieve revenue growth targets through strategic account development
Project Coordination & Timely Delivery

Ensure timely and accurate project delivery as per client expectations by coordinating with internal teams to manage project deliverables efficiently.

  • Monitor progress and proactively address risks, delays, or bottlenecks
Reporting, Documentation & Compliance

Maintain clear and updated records of client interactions, meetings, and project details and ensure timely submission of reports, trackers, and client updates.

  • Comply with internal documentation protocols and audit requirements
Strategic Planning & Stakeholder Communication

Actively participate in quarterly business reviews and strategic account planning by sharing insights from client interactions and industry trends to support decision-making.

  • Maintain structured and consistent communication with clients and internal stakeholders
KPI Parameters (Total Points: 100):
  • Revenue Generation: 20 Points
  • Key Accounts Health: 10 Points
  • Quotation Sent: 10 Points
  • Quotation Converted: 10 Points
  • Client Meetings: 10 Points
  • Sales Pipeline: 10 Points
  • Payment Collection: 10 Points
  • Profit Margin: 5 Points
  • Attendance: 5 Points
  • CSAT: 10 Points

Requirements:

  • Excellent communication skills
  • Strong interpersonal and client management skills
  • Proactive problem-solving and project coordination abilities
  • Ability to drive revenue growth through strategic account management
  • Organized with attention to detail and compliance
  • Analytical thinking and market insight contribution

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