Sales Operations Specialist

24 hours ago

Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,20,00,000
Business System Analyst

Role Overview:

The Business Systems Analyst is a vital member of the Sales Operations team. This role plays a pivotal part in ensuring the accuracy and usability of sales tools by resolving support tickets efficiently.

Key Responsibilities:
  • Troubleshoot, assign, and resolve tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • Manage a fast-paced queue of support requests, focusing on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with necessary information.
  • Assist in scheduled maintenance via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility issues.
  • Support documentation of best practices and usage.
Qualifications:
  • At least 8+ years of experience in an IT/Salesforce Helpdesk role or Salesforce certification.
  • Salesforce Administrator experience is highly preferred.
  • Strong knowledge of Salesforce landscape and terminology with emphasis on data security and territory management.
  • Experience in sales processes and environments is advantageous.
  • Hands-on experience providing system support to users.
  • Excellent communication, time management, and problem-solving skills.

This role requires a unique blend of technical expertise, business acumen, and exceptional communication skills. If you are a detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.

About the Team:

Our Strategy & Operations team at Palo Alto Networks focuses on strategic initiatives to drive process improvement projects. These projects aim to deliver improved efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.

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