Strategic Planning Specialist

3 days ago

Mumbai, Maharashtra, India beBeeForecaster Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

This role requires a strong professional to oversee strategic planning and forecasting in our operations. The ideal candidate will be based in Mumbai/Gurugram, working at least three days a week in the office.

Key Responsibilities:
  • Design robust capacity planning methods for back office/Admin and Project based teams in O&T
  • Become an expert in forecasting and develop multiple models of forecasting for varied teams across Operations & technology units
  • Provide insightful analysis on how different forecasting models can be adapted to make our planning exercise more accurate and closer to reality
  • Implement industry-best forecasting tools and harmonize ways of working with our teams
  • Enhance the accuracy of predictions and plans by bridging the gap between forecast and actual volumes, revenues, performance and operational aspects
  • Aid in the development of Capacity Planning application from an end user's perspective
  • Develop individual capacity plans for each of O&T's product lines/regional operations across their on and offshore operations, in collaboration with regional operations leads
  • Support optimization of back office/admin workforce management practices across O&T and leverage peaks and troughs, and lean periods to maximize use of existing resources
  • Support managers and leaders in Operations teams in making informed hiring and capacity augmentation decisions which include cross training, contract resourcing, lending & borrowing resources etc.
Stakeholder Management And Influence:
  • Collaborate with COOs and operations leads to create meaningful plans for their units and communicate that effectively using facts and data
  • Collaborate with them to create messaging and insights such that accurately reflect their team's position and can be supported effectively
  • Provide insights that help them run operations more effectively from service delivery, quality and cost perspectives
  • Bring out best practices across other O&T teams and cross pollinate best practices across operations
Requirements:
  • Bachelor's degree in business administration, maths, engineering or economics from an accredited university or equivalent experience
  • 20+ years of experience in ITES
  • 10+ year of experience in business intelligence, predictive modelling, forecasting and planning in Services Industry, supply chain or logistics
  • Experience with BackOffice Planning and exposure to Contact Centre operations
  • Experience as a Client Relationship Manager or Product Manager is preferred
  • Knowledge of customer relationship management practices
  • Problem-solving attitude
  • Excellent analytics skills

Benefits: Our organization offers a dynamic work environment that fosters growth and development. As a member of our team, you will have opportunities to learn and advance your career in a supportive and collaborative atmosphere.

Others: We are committed to providing our employees with a positive and inclusive work environment that values diversity and promotes equal opportunities for all.

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