
Home Delivery Operations Lead
1 day ago
We are seeking a skilled Home Delivery Operations Lead to oversee the end-to-end delivery process for our customers. As a key member of our operations team, you will be responsible for ensuring seamless delivery experiences, managing direct sales teams, and driving business growth.
About the Role:
As Home Delivery Operations Lead, your primary focus will be on leading a team of direct sales agents to achieve high service levels for our customers. You will also be responsible for recruiting, training, and deploying new agents, as well as monitoring their performance and providing ongoing support.
Key Responsibilities:
* Manage and supervise outbound channels to ensure timely and efficient delivery of products to customers
* Recruit, train, and deploy direct sales agents to meet business targets
* Monitor and improve agent performance through regular feedback and coaching
* Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
Requirements:
* Bachelor's degree in any field; MBA or equivalent preferred
* 4-8 years of experience in operations management, preferably in the sales industry
* Strong leadership and team management skills
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
Benefits:
* Opportunity to work with a dynamic and growing organization
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Collaborative and supportive work environment
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