Sales - CRM UAT Lead

4 days ago

Kolkata, West Bengal, India beBeeTestManager Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: UAT Test Manager

We are seeking a seasoned User Acceptance Testing Specialist to lead the testing efforts for our Sales - CRM Platform - Microsoft D365 and - Sales systems.

This role ensures that the platform meets business requirements and delivers a seamless experience for Sales - CRM teams and end-users.

The ideal candidate will collaborate with business analysts, developers, QA teams, and stakeholders to validate end-to-end functionality before production release.

We require a professional with extensive experience in software testing, preferably in a sales or customer relationship management context.

Key Responsibilities:

UAT Strategy & Planning:

  • Define UAT scope, objectives, and success criteria aligned with Sales - CRM workflows.
  • Develop UAT test plans, schedules, and resource allocation.
  • Coordinate with business stakeholders to align testing goals with Sales - CRM operations.

Test Case Management:

  • Oversee creation and execution of test cases based on business requirements.
  • Ensure coverage of critical Sales - CRM processes (e.g., lead management, opportunity tracking, quote generation , - Sales , CRM integrations).

Team Leadership:

  • Lead and mentor UAT testers and business users.
  • Coordinate cross-functional testing efforts and manage dependencies.

Defect Management:

  • Track, analyze, and escalate defects.
  • Collaborate with development and QA teams for resolution.

Stakeholder Communication:

  • Provide regular status updates and reports to stakeholders.
  • Facilitate UAT sign-off and ensure stakeholder alignment.

Environment & Data Setup:

  • Ensure UAT environment mirrors production.
  • Manage test data preparation and validation.

Compliance & Documentation:

  • Ensure adherence to regulatory standards (e.g., GDPR, SOX).
  • Maintain documentation of test results, issues, and resolutions.

  • Strategic CRM Solution Designer

    7 days ago

    Kolkata, West Bengal, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Objective:We are seeking a seasoned Business Analyst/Product Owner to spearhead the design, development, and launch of our CRM system.Collaborate with stakeholders to define the requirements, scope, and goals for the CRM system within our LOS ecosystem.Analyze business processes, identify gaps, and propose solutions to enhance customer relationship...

  • CRM Executive

    3 days ago

    Kolkata, West Bengal, India New Horizon Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Client engagement, lead management, sales support, feedback and reporting.Candidates with min 1-2 yrs in CRM with Jewelry / Luxury brands or Fresher from NIIT or reputed institute with CRM/communication training are welcome

  • Executive CRM Strategist

    1 week ago

    Kolkata, West Bengal, India beBeeCRMManager Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:The CRM Manager will oversee and optimize the LeadSquared CRM system to drive customer engagement, retention, and revenue growth. Acting as a bridge between sales, marketing, and support teams, this role ensures effective use of the CRM, maintains data integrity, and delivers actionable insights.Clinical Operations & Optimization:Configure,...

  • Manager CRM

    6 days ago

    Kolkata, West Bengal, India Merlin Real Estate Llp Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Key Responsibilities:Client Relationship Management:Act as the primary point of contact for clients post-lead generation.Handle inbound and outbound communications with prospective and existing clients.Address customer inquiries, concerns, and feedback in a timely and professional manner.Update and maintain the CRM system.Coordinate with the sales and...

  • CRM Team Lead

    2 weeks ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 60,000 - ₹ 70,000

    Job Title: Customer Relationship Management LeaderThe ideal candidate will possess a strong understanding of customer relationship management principles and best practices. This role requires a minimum of 18 years of experience in a relevant position.Educational Qualification:A Bachelor's or Master's degree in Computer Science or Information Technology is...

  • CRM IT Head

    2 weeks ago

    Kolkata, West Bengal, India Client of Anthroplace Full time

    Job Title: CRM IT HeadExperience: 18 to 20 years in relevant profileEducational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferablyBudget : 60 LPA-70 LPAIndustry : Preferably from Manufacturing Industry.Responsibilities: -1. Developing and executing the overall CRM technology strategy, aligning it with the company's objectives...

  • CRM IT Head

    2 weeks ago

    Kolkata, West Bengal, India Client of Anthroplace Full time

    Job Title: CRM IT Head Experience: 18 to 20 years in relevant profile Educational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferably Budget : 60 LPA-70 LPA Industry : Preferably from Manufacturing Industry. Responsibilities: - 1. Developing and executing the overall CRM technology strategy, aligning it with the company's...

  • CRM IT Head

    1 week ago

    Kolkata, West Bengal, India Client of Anthroplace Full time

    Job Title: CRM IT HeadExperience: 18 to 20 years in relevant profileEducational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferablyBudget : 60 LPA-70 LPAIndustry : Preferably from Manufacturing Industry.Responsibilities: -1. Developing and executing the overall CRM technology strategy, aligning it with the company's objectives and...

  • CRM Executive

    2 days ago

    Kolkata, West Bengal, India Seven Consultancy Full time

    JOB DETAILS Ensure highest level of customer satisfaction by planning and executing SSI improvementRetention of customers by planning various CRM activitiesImplement customer sales complaint management system and ensure lowest complaint resolution timeEstablishes and implements the right CRM tools to help build/enhance brand loyalty.Assists in the...

  • Crm Developer

    6 days ago

    Kolkata, West Bengal, India Norlox Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Design and maintain custom CRM solutions to improve engagement across sales, marketing, and support. Work across digital, recruitment, and consulting to streamline workflows and boost business growth.