Manager CRM

2 weeks ago

Kolkata, West Bengal, India Merlin Real Estate Llp Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Key Responsibilities:

  • Client Relationship Management:
  • Act as the primary point of contact for clients post-lead generation.
  • Handle inbound and outbound communications with prospective and existing clients.
  • Address customer inquiries, concerns, and feedback in a timely and professional manner.
  • Update and maintain the CRM system.
  • Coordinate with the sales and marketing teams to ensure smooth lead flow and communication.
  • Schedule site visits.
  • Provide clients with relevant project information, payment plans, and legal documentation.
  • Customer Service & Post-Sales.
  • Ensure a smooth handover from sales to post-sales.
  • Assist with documentation, registration, and other client queries.
  • Gather and analyze client feedback to improve service quality.
  • MIS.
  • Analyze CRM data to identify trends, bottlenecks, and improvement areas.
  • Knowledge in ERP.

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