Product Documentation Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a skilled technical writer to join our team. As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we have assembled a global team of driven, creative and innovative people.

This role is a unique opportunity for someone who wants to make a real impact in the security landscape. If you want to be part of a team that is redefining the security landscape by meeting our customers' real-time needs and providing cutting-edge technologies and services to an ever-growing customer base, this could be the perfect fit for you.

  • Take end-to-end responsibility for product documentation projects - from initial design & draft reviews to release.
  • Content specialist for products - Document advanced product documentation.
  • Create and edit Knowledge Base articles troubleshooting in articles, identify knowledge gaps.
  • Improve published documents based on customer and internal feedback.
  • Work with US & IL based developers and sales engineers, to determine scope, design outline, draft documents, carry through reviews from US & IL , and then take the project to a successful conclusion and sign-off.
  • Work with support agents, QA and R&D to validate the technical integrity of a Knowledge Base article.
  • Write and edit knowledge base articles and admin guides for a product you choose to own.
Responsibilities

The ideal candidate will have at least 3 years of experience in Technical Writing and excellent verbal and written communication skills.

They will also have the ability to understand technical concepts, work in Agile mode, and meet short deadlines.

Knowledge in cyber security, MadCap Flare, and previous technical assistance roles in IT are advantages.

What We Offer

As a member of our team, you will have the opportunity to work on challenging projects and collaborate with a talented group of professionals.

You will also have access to training and development opportunities to help you grow in your career.

Join us and be part of a dynamic and innovative team that is shaping the future of cybersecurity

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