Global Mobility Service Manager

7 days ago

Mumbai, Maharashtra, India LeanFlo Inc. Full time
About the Role

We are seeking a highly skilled Global Mobility Service Manager to join our team at LeanFlo Inc. as a key member in our logistics and relocations segment.

The ideal candidate will have strong experience in client servicing, a thorough understanding of global mobility processes, and a commitment to delivering high-quality service.

Job Summary

The Client Servicing Manager is responsible for managing and enhancing client relationships function, ensuring exceptional client service delivery, smooth handling of international relocations, and efficient assignment management.

This role focuses on building and maintaining strong client relationships, understanding their needs, and providing tailored solutions to meet their requirements.

The incumbent will be responsible for proactively managing client expectations, overseeing service delivery, coordinating with internal teams and external vendors, and monitoring performance metrics to ensure timely and effective service delivery.

Main Responsibilities
  1. Client Relationship Management:
  • Serve as the primary point of contact for clients regarding global mobility services, ensuring high levels of satisfaction and addressing any concerns or issues.
  • Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
  • Proactively manage client expectations and deliverables, ensuring timely and effective service delivery.
Service Delivery Oversight:
  • Oversee the execution of global mobility services, including expatriate management, relocation, immigration, and tax compliance.
  • Coordinate with internal teams and external vendors to ensure seamless service delivery and address any service-related issues.
  • Monitor service levels and performance metrics, ensuring that client expectations and service standards are met or exceeded.
Client Communication and Reporting:
  • Prepare and deliver regular updates and reports to clients on the status of their global mobility programs, including performance metrics and key milestones.
  • Communicate effectively with clients to provide information, address concerns, and share insights on global mobility matters.
  • Gather and analyze client feedback to drive continuous improvement in service delivery and client satisfaction.
Problem Resolution:
  • Act as a key problem solver for client issues, managing complex situations and ensuring timely and effective resolution.
  • Implement and manage processes for handling client complaints and escalations, ensuring that issues are resolved to the client's satisfaction.
Process Improvement:
  • Identify opportunities for process enhancements and work on initiatives to improve the efficiency and effectiveness of client servicing operations.
  • Collaborate with internal teams to implement best practices and innovative solutions to enhance the client experience.
Team Collaboration and Support:
  • Work closely with the global mobility operations team to ensure alignment and coordination in service delivery.
  • Provide guidance and support to team members on client-related matters, ensuring consistent and high-quality service.
Compliance and Risk Management:
  • Ensure that client servicing operations adhere to relevant international laws, regulations, and company policies.
  • Stay informed about changes in global mobility regulations and ensure compliance in client servicing activities.
  • Implement risk management practices to mitigate potential compliance and operational risks.
Requirements

To succeed in this role, you should have:

  • 5-8 years of experience in client servicing or a related field, with a proven track record of managing client relationships and service delivery.
  • Excellent client management and communication skills, with the ability to build and maintain strong client relationships.
  • Proven ability to resolve complex issues and manage client expectations effectively.
  • Strong organizational and multitasking skills, with attention to detail and a focus on service excellence.
  • Must have experience in using Google dashboards & MS Excel-Pivots.
  • Proficiency in global mobility software and systems is a plus.
Salary Information

Estimated annual salary: $120,000-$180,000, depending on qualifications and experience.

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