Customer Service Representative
17 hours ago
About the Role
At Global Industrial, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, assisting them with their product needs, and ensuring a positive experience.
Key Responsibilities
- Provide timely and effective responses to customer inquiries via phone, email, or chat
- Assist customers with product information, pricing, and availability
- Process customer orders and resolve any issues that may arise
- Collaborate with internal teams to resolve complex customer issues
- Continuously improve customer satisfaction and loyalty
Requirements
- 2+ years of customer service experience in a call center or sales environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- Proficiency in MS Office and customer relationship management software
- Fluency in English and French is a plus
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